Stocks+ Premium Features Restoration Guide
If you find that your premium features are missing, the following steps will assist you in restoring them to your device. This process is designed for users who are logged into the same Apple ID that was used to make the original purchase.
Restoring Your Purchases
Restoring your purchases in Stocks+ is a straightforward process:
- In Stocks+, tap the Blue Diamond icon at the upper-right corner of the screen.
- Follow the prompts to access the Upgrade page.
- Look for a Restore Purchase option and tap it to attempt to restore your purchase history.
Additional Troubleshooting Steps
If restoring your purchases does not work, try the following actions:
- Close the Stocks+ app entirely and then reopen it. This can often refresh your session and restore access to Premium features.
- If closing and reopening the app doesn't work, try restarting your device as this can clear up minor software glitches that may be affecting the app's performance.
- After restarting, open Stocks+ again and check if the premium features have been restored.
When Troubleshooting Isn't Successful
If you have followed the above steps and still cannot access your premium features in Stocks+, further assistance is available:
- Navigate to Menu > Help + FAQ > tap support@stocksplus.app from within the Stocks+ app. This allows you to communicate directly with our support team.
- When contacting support, please provide a detailed account of the issue, including any relevant screenshots or purchase receipts. This information can be crucial in helping us determine the cause of the issue and restore your features as quickly as possible.
The support team will use the metadata sent with your feedback to investigate the problem. We are committed to ensuring you can fully utilize the premium features of Stocks+ that you've purchased.