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Understanding Your Free Trial and Managing your Subscriptions

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Understanding Your Free Trial and Managing Your Subscriptions

We recognize that you might like to experience all the premium features of an app before committing to a subscription. To accommodate this, many of our app subscriptions offer a Free Trial period.


Helpful Tips

  • One-Time Free Trial: If you have previously used a free trial for the same app, you are not eligible for another free trial. This is a common reason for immediate charges after attempting to start a new trial.
  • Be sure to cancel on time: Not every app will suit your needs, so if you realize an app isn't right for you, remember to cancel the trial well before it ends. This way, you won't face any unexpected charges. Typically, app stores like iOS App Store and Google Play Store require cancellations at least 24 hours before the trial's scheduled end date. For specific details, it's a good idea to check the subscription pages on the iOS App Store and Google Play Store.
  • Uninstalling the app from your device will not automatically cancel your subscription. For detailed instructions on how to cancel your subscription, please refer to our How can I cancel my subscription from my device? We've laid out all the steps there to help you manage your subscription effectively.

 

Set up your purchase confirmation screen - iOS

Purchase Screen Confirmations help ensure you know of any charges when downloading an app. When you qualify for a free trial, the free trial will appear on your purchase screen. It's crucial to always check the purchase amount displayed on this screen before confirming a transaction. In some cases, this vital information might not be immediately visible.

To avoid surprises, you can set your iOS device to always display a purchase confirmation screen. This feature adds an extra layer of security and awareness, especially when finalizing app purchases or subscriptions.

  1. Open Settings: On your iOS device, navigate to the main 'Settings' menu.

  2. Access Face ID & Passcode: Scroll down and select 'Face ID & Passcode'. You might be prompted to enter your device passcode.

  3. Enable iTunes & App Store Purchases: In the 'Face ID & Passcode' settings, find the section for 'iTunes & App Store'. Make sure this option is turned on.

    By enabling this, your device will require authentication for purchases, preventing accidental subscriptions or purchases.

Turn on purchase Authentication - Android

  1. Open the Google Play app on your device.
  2. At the top right, tap the profile icon.
  3. Tap Settings > Authentication > Require authentication for purchases.
  4. Choose a setting.
  5. Follow the on-screen instructions.



FAQ

How can I cancel my app subscription if I decide not to continue after the free trial?


For detailed steps on how to cancel your subscription directly from your device, please visit our guide: General - How can I cancel my subscription from my device?

What should I do if I am charged for a subscription even after I think I've canceled it in time?

 

For iOS Users:

  1. Check Subscription Status: Go to Settings > [Your Profile] > Subscriptions on your iOS device to verify if the subscription is still active.
  2. Request a Refund: If you find an unexpected charge, you can request a refund through Apple’s Report a Problem website. Sign in with your Apple ID, select the subscription, and follow the steps to request a refund.
  3. Contact Apple Support: For further assistance, reach out to Apple Support.

For Android Users:

  1. Review Subscription Status: Open the Google Play Store app, tap the profile icon, and go to Payments & subscriptions > Subscriptions to check your subscriptions.
  2. Request a Refund: If there’s an issue with billing or an unauthorized charge, you can request a refund through the Google Play Help Center or contact us through the app Settings > Contact us. Be sure to include your Google Play Transaction ID number. It should look like this: GPA.1234-5678-9101-11213. You can find it here https://payments.google.com
  3. Contact Google Support: If you need additional help, you can contact Google Support.

 

It's essential to cancel subscriptions at least 24 hours before the renewal date to avoid automatic renewal charges. If you've followed these steps and still face issues, reaching out to the respective support team of Apple or Google is recommended.

 

 

 

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